Error "Can't load workspace"

8 years 1 month ago #670 by mannypol
I'm a really new laser user.
I installed MONCHA 2.5.2 on Windows XP (running on INTEL MAC POWERBOOK PRO by PARALLEL). When launched all moncha windows are empty and when trying to load a workspace or anything the message is: "Can't load workspace".
No way to load any effect or workspace.
Any suggestion?
The ILDA device is recognized but I have no effect.
A serial cable to connect ILDA-USB device and laser is OK or I have to use an ILDA cable if different?

Thanks a lot in advance

paolo

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8 years 1 month ago #671 by mystery
That's strange, you're the first user reporting such problem. Have you also tried load workspace manually using File->Load workspace?

Michal

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8 years 1 month ago #674 by mannypol
yes... I tried but the result is always the same...
By Moncha draw I verified that the hardware works...
I really can't understand why Moncha doesn't load anything...

paolo

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8 years 1 month ago #675 by mystery
Paolo, could you please send us MonchaLog.txt file? Please start your Moncha, try to load workspace using File->Load workspace. After you receive error message, close Moncha software and locate that file.

It is located in:

c:\Documents and Settings\YOUR USER NAME\Local Settings\Application Data\Showtacle\Moncha\

Please send it to our company email This email address is being protected from spambots. You need JavaScript enabled to view it..

Thank you,
Michal

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8 years 1 month ago - 8 years 1 month ago #676 by mannypol
Michail,
here MonchaLog.txt
I tried uninstalling, reinstalling...
Nothing to do.
Thank you again and a lot

paolo

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8 years 1 month ago #677 by mystery
Can't download it unfortunately - could you please send to our company email?

Michal

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